* Execute all training programs assigned, in a high-quality standard
* Deliver training courses interactively and improving training effectiveness by developing new approaches and techniques
* .Assess training effectiveness
* Collecting debts through a phone call.
* Make a daily report on the results of collecting debts
* Min. Diploma Degree in any field
* Had minimum 1-year experience in Desk Collection or related area.
* Provide clear, concise, and grammatically correct Bahasa Indonesia translation for our existing or new features and products
* Gather content requirements in collaboration with Product Management and Design Team
* Initiate, plan, execute, and monitor work process improvement by utilizing project management standards
* Managing logistics project - from strategy to execution, including the development of contingency plans
* Build, lea
About Global Leaders Program (GLP)
The Global Leaders Program is a 2-year management trainee program consisting of four 6-month local and overseas rotations, designed for highly enthusiastic and ambitious young talents in Indonesia. You will be given
* Lead acquisition team to grow Shopee seller base and product assortment
* Strategize and identify new pipeline that brings high impact to Shopee business
* Acquire high-value sellers to join and start selling on Shopee
* Placement will be in SeaMoney
* Identify assessment needs and tools for the selection process on various roles in Shopee Indonesia
* Play a part in competency modeling and design assessment
* Analyze the best assessment
* Perform Tier 1 management by monitoring and supporting Seabank network and system infrastructure, and other services as well as responding to graph/log anomalies, system alerts via email/SMS/phone calls, etc.
* Identify networ
* Provide daily, weekly, and monthly reports on QA performance & channel performance
* Initiate and monitor new/existing dashboard related to reporting and timeline
* Administrative duties such as document-filing, sick leave
* Develop curriculum to support classroom training & regular refreshment training
* Conduct timely constructive feedback and counseling of the trainees
* Design and evaluate training material for technical/soft skills traini
* Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
* Document call center processes and FAQs, and work on continuous improvement
* Achieve qualitative call mon
* Manage end-to-end seller influencer projects from conceptualization, execution, to reporting.
* Develop and execute the identification, screening, and management process for seller influencers.
* Research and identify key
* Monitor BPO supervisors on floor and ensure the tasks meet the target and standards.
* Day-to-day agent performance review with BPO team leader, provide suggestions on improvement.
* Bridging with Shopee related unit to ex
* Focus on driving performance of assigned brands across categories.
* Responsible for initiating, planning, and coordinating the process of joint business planning across categories, including doing the forecast analysis.
* Operate as the lead point of contact for any and all matters for partners
* Develop and expand relationships and commercial partnerships
* Maintain strong, long-lasting partner relationships and grow partner's business
* Focus on driving the performance of assigned sellers across categories.
* Responsible for initiating and planning joint business plans across categories.
* Lead the project by analyzing and setting performance targets from
* Assist and coordinate with Shopeeâ€™s Relationship Managements and Merchandisers within the category.
* Analyze sellers progress, activities, sales performances, and category initiatives to drive transaction and revenue perf
* Oversee products within the Digital Bills category
* Define, implement and execute the business development/growth strategy for the Digital Bills category
* Carry out analysis & survey to better understand partner requirem
* Oversee products within the Travel category
* Define, implement and execute the business development/growth strategy for the Travel category
* Carry out analysis & survey to better understand partner requirements and behav
* Develop education content that would be used as a basis of various content such as articles, videos, or slides for our eKB & Help Center
* Coordinate with all Shopee stakeholder from various level and department to monitor th
* Take recording sampling from QA agents.
* Analyze and evaluate QA agents job performance based on data and recommend action.
* Provide reports related to the quality score of all QA agents on an ongoing basis.
* Socialize HR standards; provide required information, assistance and solutions related to HR/People matters for business leaders, in order to ensure that every business decision made are already considering the HR point of view
* Analyze requirements and perform network and system solutions, planning, installation and setup of network and system architecture
* Review new solutions and improve the resilience of the current network and system environmen
* Lead for about 10+ desk collection agents which include track, develop, and monitor performance to ensure it meets standards and target
* Responsible for overall team operational activities from briefing to debriefing
* Define, implement and execute the business development/growth strategy for Fashion Category.
* Train and manage a team of Key Account Managers to help grow and manage your portfolio of merchants.
* Developing online merchan
Posted: a month ago
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