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Officer, Multi Skill Customer Service Officer

DBS
Indonesia
1-4 years

Business Function DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Cen

Skills :

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you

Trainee - Transfer Pricing

Deloitte
Indonesia
Not Specified

Trainee - Transfer Pricing: Deloitte Touche Solutions (based in Jakarta) - Trainee What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters fo

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Audit & Assurance Associate (LAOS)

Deloitte
Indonesia
Not Specified

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you

Commercial Banking Credit Support Supervisor

JP Morgan Chase & Co.
Manila Metro
Not Specified

Job Description : Job Responsibilities: * Interact directly with business partners and Credit Coordinator teams to provide operational details on upcoming transactions and resolve processing issues. * Provide training to the Credit Support Spe

CIB - Payment Lifecycle Spec. IV - GACH Ops

JP Morgan Chase & Co.
Manila Metro
Not Specified

Job Description : As a Cash Operations Transaction Processing Specialist, you'll be responsible for supporting the day-to-day operations of client testing for the payments processing function. Responsibilities: * Strengthen and monitor control en

Job Description : Fraud Recovery Analyst - 502 Individual Contributor Team Overview The CB Fraud Recovery Team is part of the CB Fraud Prevention and Recoveries team and facilitates information exchange and communications with the Client, Relationsh

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Managing Associate

Deloitte
Indonesia
5-8 years

Title: Service Line (based in) - Senior Manager What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community

Intern_Audit/Tax (Lao)

Deloitte
Indonesia
Not Specified

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and society. Whatever your aspirations, Deloitte offers you un

Job Description : Core functional responsibilities and expectations include, but are not limited to, the following: * Partner with a Client Service Associate or Client Service Senior Associate to understand client issues, be responsible for provi

Job Description : It is a requirement that the Specialist maintain intimate knowledge of the day-to-day workings of the booking tools such that if unexpected behavior were to manifest itself, they will identify it. Any bugs or defects that arise fro

Senior & Assistant Manager - Transfer Pricing: Deloitte Touche Solutions (based in Jakarta) - Senior & Assistant Manager What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like

Job Description : As a Client Service Associate within CBISO, you are a trusted member of the client's service team, and each interaction you have is another opportunity for us to enrich their experience with J.P. Morgan. In this role, you will assi

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Associate - Audit

Deloitte
Indonesia
1-4 years

Associate - Audit What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Del

Account Services Staff

DBS
Indonesia
Not Specified

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provid

Skills :

Job Description : As a Client Service Manager, you will typically report to a Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manage

Associate - Business Tax

Deloitte
Indonesia
Not Specified

Associate - Business Tax: Deloitte Touche Solutions (based in Jakarta) - Associate What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters fo

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Trainee (non-program) - Regulation & Legal Support

Deloitte
Indonesia
Not Specified

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you

CB - Loan Origination Supervisor

JP Morgan Chase & Co.
Manila Metro
Not Specified

Job Description : Core Responsibilities: * Interacts directly with business partners and liaise with US counterparts such as Process Owners, Relationship Managers, and Credit Coordinators. Provides operational details on upcoming transactions and

CIB_Operations_Fund Servicing Analyst_JPMC

JP Morgan Chase & Co.
Manila Metro
Not Specified

Job Description : As a Transaction Processing Supervisor, you'll be responsible for the operational management and control of the daily workflow within Investment Middle Office Services (IMOS), Key responsibilities: * To review and monitor trade

Skills :

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you

Skills :

Job Description : The primary responsibility of this position is to be accountable the day to day Operations for the Payments Investigations Function. The person will in the management of the business deliverables and the team. The role/ position wo

Job Description : Job Description - International Consumer - Everyday Banking Specialist JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a

Associate - Enabling Service (Risk Advisory)

Deloitte
Indonesia
2-5 years

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you

TPC Relationship Manager

DBS
Indonesia
Not Specified

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and

Skills :

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Customer Service Job Vacancies

Customer service is one of the most important department for any product or service-based organization. In almost every Industry, the customer service executives act as the mediators between the customer and the company. They make sure to resolve the problems with the services and products of the company and are usually the only point of contact for the customers.

The Job role of a customer service executive is quite comprehensive and requires utter patience level. These professionals are the front face for customers and are the ones who make the image of the company in their minds. So, if you are the one who has good command over communication skills and are polite enough to handle people all day long then this is the perfect profession for you. To help you make your decision better, here is complete guide about this profession.


What are the educational requirements to get a customer service job?

This is a dynamic job role and needs the employee to have potential for efficient communication and patience. Although, this is a very important job role but there are no set criteria for educational qualifications. To be a customer service executive a candidate may take-up any degree of graduation if he or she wants to work for international companies and if he or she wants to work with domestic organizations then can start his or her professional journey after class 12th board examinations.

This job gives complete flexibility to the potential candidates and expects them to polish their communication, dedication, focus and to have a short learning curve. So, to be a customer service associate one needs to work more on his or her technical and soft skills.


What is the scope of customer service jobs?

Customer service is an important function as most companies spend time, energy and cost in manager their pre after sales services. This profession has good scope in growing countries like India. According reports, customer service will be at its peak in year 2026.

India itself is a big consumer market and to handle such crucial queries these companies are on a constant look out to hire the best professionals who may handle their customers diligently which will help to form better image in market. So, this is the right time to step in this career.


What are the job responsibilities in a customer service job?

  • Customer service executive answer customer calls professionally to provide information about products and services, cancel or take orders, or register details of complaints.
  • Provide chat service, e-mail service and backed work.
  • Maintain records of customer communications and dealings, copy details of questions, grievances, and comments, as well as actions taken. Process forms, orders and applications.
  • Follow up to confirm that requests are passed and actions are taken for customers.
  • Mention unresolved customer complaints or different requests to particular departments for further actions.


Which tools can help you to take-up customer service jobs?

  • CRM software (Customer relationship management): Telemation e-CRM, Blackbaud The Raiser's Edge, Salesforce software, Austin Logistics Call Tech.
  • Query software and database interface: Oracle software, Data entry software, Microsoft Access, Customer service knowledge Electronic mailing system: IBM Notes, Microsoft Exchange Server, Astute Solutions PowerCenter, Microsoft Outlook.
  • ERP software (Enterprise resource planning): Oracle JD Edwards EnterpriseOne, Microsoft Dynamics, SAP, Intuit QuickBooks Enterprise Solutions.

 

What are the skills required for a customer service job?

  • Active listening: To understand customers on calls, emails and chats it is important for candidates to have active listening skills. This will help them to focus on the minute details that the customer provided and will make the process error free.
  • Polite communication: Politeness while speaking on call, chat or email is very important in this profession the candidates who wants to get this job should have polite way of speaking both in oral and written form of communication.
  • Proactive service orientation: The service professional should be proactive in helping customers. This will create better image of company in customers mind.
  • Reading comprehension: Understanding written communication and paragraphs in emails and backend documents related to work.
  • Critical thinking: Using rational understanding and reasoning to recognise the strengths and weaknesses of substitute solutions, deductions or approaches to solve problems.


What salary one may expect in a customer service job?

  • As an entry-level Customer Service Representative (CSR) with less than 1 year of work experience one may expect to make an average total salary of ₹300,476.
  • At early stage of career as Customer Service Representative (CSR) with 1-4 years of work experience one may expect to earn an average total pay of ₹440,798.
  • Reaching mid-career as Customer Service Representative (CSR) with 5-9 years of work experience one may expect to draw an average total salary of ₹671,350.
  • Becoming experienced Customer Service Representative (CSR) with 10-19 years of work experience one may expect to earn an average total salary of ₹939,641.
  • Finally, once one reaches his or her their late career i.e. 20 years and higher, the employees may expect to earn an average total salary of ₹12,00,000.