UPS Security and Compliance Supervisor (based in Pasar Minggu)

UPS Security and Compliance Supervisor (based in Pasar Minggu)

United Parcel Service Singapore Pte Ltd
Other - Indonesia
Not Specified
Not Specified

Job Description

Job Summary

The Security Supervisor assists the Security Manager to address security and quality of services that impact UPS and its customers. He/She monitors and audits security policies and procedures, conduct investigations, and ensure compliance with government regulations. This position manages Security Officers, Facility Security Coordinators and/or Administrative Assistants.

Job Duties

  1. Analyzes and Audits Security Conditions
  • Reviews service failure reports to identify procedural breakdowns and employee dishonesty incidents.
  • Inspects physical assets (e.g. buildings, vehicles, etc.) to identify potential security issues.
  • Observes the workforce to ensure compliance with company processes and procedures and verify employee integrity.
  • Identifies the causes of procedural and employee integrity issues to determine appropriate responses for correcting problems.

  1. Develops, Implements and Enforces Security Policies and Procedures
  • Creates training and information materials to educate the workforce about the most current security and loss prevention practices and issues.
  • Conducts research on best practices (e.g. claim issues, etc.) to maintain service quality and integrity of subject matter expertise.
  • Audits quality and integrity policies and procedures to ensure compliance with company directives.
  • Monitors employee disciplinary data to ensure corrective action is taken for improving claims numbers.

  1. Conducts Security Investigations and Presents Findings
  • Analyzes research and surveillance findings to identify violations of company policies and procedures and possible criminal activity.
  • Interviews investigation subjects to obtain a written statement detailing the incident being investigated.
  • Conducts security investigations pertaining to losses, damages and compliance violations and gathers information (e.g. research, interviews, surveillances, etc.) to prepare an accurate and thorough case file.
  • Presents investigations findings to management and government agencies to ensure appropriate response to incident.
  • Analyzes the root cause of losses and investigation results to determine the need for additional responses to incident.

  1. Responds to Internal and External Customer Security Concerns
  • Consults with UPS departments about security and procedural issues to determine the appropriate resolution.
  • Attends department meetings to update management on security and quality of service issues.
  • Manages relationships with external customers (e.g. Apple, etc.) to develop customized security procedures
  • Monitors fraud mitigation team activities for prompt responses to inquiries received regarding fraudulent activity against customers and consignees.
  • Participates in forums to discuss shipping methods and products affected by fraudulent shipping (e.g. Fraud Committee, etc.)
  • Attends outside financial crime association meetings to update management on security of financial transactions and safeguards of service issues.

  1. Supervises and Develops Others
  • Determines employees’ training needs to produce continuous development plans.
  • Provides on-going feedback and support to improve performance.
  • Conduct performance evaluations in a consistent, fair, and objective manners to encourage continuous performance improvement.
  • Holds others, including vendors, accountable to established performance levels to achieve individual and group goals.
  • Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.


  • Possess a Diploma in Police & Security Studies, Public Safety and Security, Criminology or any relevant field of discipline.
  • Minimum 2 years of relevant experience performing in a similar capacity is required preferably from the Transportation/Airline industry.
  • 5 years of demonstrated leadership ability with successful people management experience will be highly desirable.
  • Excellent communication and interpersonal skills with the ability to communicate effectively in English language (both oral and written) along with their Native language and able to work well with stakeholders of all levels (including external vendors and law enforcement officials).
  • Self-starter, highly motivated, independent, passionate individual who thrives in fast paced, client-facing environment.
  • Exceptional analytical, conceptual, high sensitivity to figures with problem-solving abilities.
  • Ability to develop and implement companywide projects and programs.
  • Requires demonstrated skills in Microsoft Office Programs (MS Word, MS Excel and MS PowerPoint).
  • Candidate must be comfortable to travel domestically and within APAC as and when required basing on business related purposes.
  • Due to the nature of the role, candidate must be comfortable and open to flexible working hours.

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