Quality Assurance Staff

Quality Assurance Staff

Elabram Systems
Not Specified
500000 - 500000 IDR

Job Description

Key Responsibilities

    Conducting a sampling check of Contact Center Recording/Email agents
  • Conducting contact center services (Mystery Call)
  • Conducting CSAT case analysis to be able to provide service improvement
  • Conduct Calibration with Operation Contact Center team
  • Make daily work report/ weekly/monthly

  • Key Requirements:

    1. Men and Women
    2. Unmarried
    3. Maximum age 30 years
    4. Minimum D3 education
    5. At least 1 year working experience in Contact Center as QA
    Job Source : elabramdev.com

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