Product Manager Senior Lead (Seller Experience)

Product Manager Senior Lead (Seller Experience)

5-8 years
Not Specified

Job Description

Online commerce has become a staple channel for businesses to grow. It becomes easier for a seller to go into the Tokopedia platform, open a shop, upload products, and processing orders that they receive. As they grow their business, the more sophisticated question will come up for them:

  • How can I increase my sales

  • Which product do I need to push for advertising

  • Which traffic lever I can use to increase visitation to my Shop

  • Is there any new opportunity in other categories or other areas that I can tap into

These are a few questions that the Seller Value Added Services (VAS) team needs to answer. The Seller VAS team is responsible for managing statistics, insights, and recommendation experience for the Sellers. From identifying key questions that need to be answered by sellers, defining data requirements, to translating the solution in a format that is easy to understand using natural language that Sellers are familiar with. The success for this team is to influence immediate improvement in Seller's activities in the platform and eventually increase their sales performance in Tokopedia.

This is the role for you who have passion in helping small entrepreneurs to grow. You have to believe in the power of technology to solve big issues, having a deep interest in data analytics, and furthermore, in how to translate it into easy human interaction. This is a role for those with empathy and comfort with ambiguity. By the end of the day, we all work to support the Seller's growth and help them be successful in the Tokopedia platform.

Job Description:

  • Lead and manage the end-to-end experience for Value Added Services (analytics and insight) products portfolio.

  • Own the product prioritization and execution for Seller Value Added Services, including coordination of resources with collaborators. It includes defining trade-offs and doing risk assessments for each product priority

  • Define short-term and long-term product strategy for Seller Value Added Services, setting product roadmap, and act as a gatekeeper for the Value Added Verticals verticals

  • Maintaining the integrity of value-added service reliability and integration with other services

  • Drive a feedback loop mechanism combining quantitative data and qualitative insights from sellers, feedback to ensure problems and pain points are addressed

  • Manage and mentor junior product managers, invest in development and growth for PM in the team

Job Requirements:

  • Minimum 5 years experience in tech, consulting, or FMCG, with at least 3 years as a team leader or act as team leader for the large scale implementation project

  • Minimum of 3 years experience in product management or technical project management

  • Own undergraduate or graduate degree in engineering, design, or business. MBA is a plus

  • Strong written and verbal communication in English and Bahasa Indonesia is a must

  • Having technology or engineering knowledge, understanding of software development process and Agile methodology is preferable

  • Having knowledge in customer research methods and analysis is a plus

Job Details

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