Operations - Customer Operations Trainer (based in Solo)

Operations - Customer Operations Trainer (based in Solo)

Shopee
Indonesia
1-50 years
Not Specified

Job Description


Job Description:
  • Develop curriculum to support classroom training & regular refreshment training
  • Conduct timely constructive feedback and counseling of the trainees
  • Design and evaluate training material for technical/soft skills training
  • Arrange operation training
  • Deliver some training (on-boarding, etc)
  • Do training administration & report

Requirements:
  • Diploma or Bachelor degree from a reputable university
  • Minimum 1-year experience as a trainer in a customer service contact center environment (get used to: Training Need Analysis, Training Design and Development, Training Delivery, Coaching & Training Evaluation)
  • Driven and motivated
  • Excellent communication skills
  • Strong analytical and problem-solving skills
  • Good team player, positive attitude and eagerness to learn
  • Willing to be placed in Solo

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