Operations - Customer Operations Quality Assurance (based in Solo)

Operations - Customer Operations Quality Assurance (based in Solo)

Shopee
Indonesia
1-4 years
Not Specified

Job Description


Job Description:
  • Supervise the work of customer service to ensure adherence to quality standards, deadlines, and proper procedures
  • Document call center processes and FAQs, and work on continuous improvement
  • Achieve qualitative call monitoring & scoring goals as established
  • Provide reports related to the quality score of all agents on an ongoing basis (daily, weekly, monthly)

Requirements:
  • Min. Diploma Degree
  • Min. 1 year experience as QA within CS Area
  • Strong communication skills
  • Good team player, positive attitude, eagerness to learn
  • Strong analytical & problem-solving skill
  • Willing to be placed in Solo

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