MPC II Surabaya

MPC II Surabaya

Elabram Systems
Not Specified
700000 - 900000 IDR

Job Description

Key Responsibilities

  • Provide broad based customer service support duties for Members. Be able to assist Members request for information and question pertaining to rules and regulation, and company policy. Understand rules of conduct and Member policies and their usages. Help Members to promote and maintain all rules & regulations of the Herbalife Marketing Plan. Provide information to Members to sensible and ethical business practices and maintain highest standards of fairness and integrity.
  • Arrive to work on time from Monday through Friday. Overtime will be required based on deadlines and departmental needs.
  • Prepare the updates of weekly and monthly reports on timely manner with accuracy and with details.
  • Provide proper feedbacks on system problems, employee issues and other work related problems in a timely manner.
  • Work on newly-opened and pending case files within set-protocols on a timely manner.
  • Will maintain positive image / professionalism during the follow up periods with Members. As needed, support international and domestic events, which may require travel.
  • Be able to stand firm and kindly relay the final decision made from the outcome of file decision to Distributors.
  • Do not disclose confidential information to Members, whose case files have been handled by representatives. Depending on seriousness of the file case confidential information should not be shared among co-workers.
  • Cleary understand departmental policies, procedures and practices as well as marketing Plan for Distributor Relations.
  • Pay attention in verifying every data on the FFS or online note prior to submitting for review of upper management.

Key Requirements:

  • Excellent customer service and problem solving skills.
  • Excellent communication and interpersonal skills
  • Excellent computer skills in Microsoft Office (Word, Excel and E-mail)
  • Ability to solve practical problems and carry out responsibilities under general supervision
  • Ability to organize workload for effective implementation
  • Ability to handle incoming phone calls.
  • Ability to intera ct effectively with co-workers
  • Ability to function as an effective team member
  • Ability to adapt as the external environment and organization evolves
  • Detail and result oriented
  • Must be able to see, hear, speak and write clearly in order to communicate with employees and/or other customers

Job Details

Employment Types:




Elabram Group is responsible for the global business of Elabram HR Solution, Elabram Telco, and Axdif, with a more than 20 years history and core competencies in human resources and telecommunication consultancy.
The company has successfully placed more than 83.000 talents and served more than 118 clients worldwide. In its four business divisions, Elabram Group is continually expanding its capability and innovation to align customer needs.

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