Lead Services Specialist - Field Services & Technical Advising

Lead Services Specialist - Field Services & Technical Advising

GE Wind Energy
Not Specified
Not Specified

Job Description


Job Description Summary
All resources, and logistics required to perform services and maintenance activities on customers site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.Job Description

Roles and Responsibilities
  • Perform on-site installation of systems and equipment and ongoing preventive maintenance, repair and calibration after installation
  • Respond to requests for emergency repairs and services to troublesome equipment
  • Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
  • Perform administrative functions such as: writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet and expense sheets on a complete timely, and thorough basis
  • Coach, mentor and train other Field Engineers and team members as required, to impart and perpetuate field engineering and/or product knowledge
  • Signs off on all changes implemented
  • Drive customer satisfaction through commitment to quality
  • Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards
  • Troubleshoot and provide routine maintenance checkout for wide range of equipment vintage
  • Prepare timely and accurate technical reports for customer records and a reference for future outages
  • Ensure all parts needed for the job are shipped to the site
  • Perform walk-downs during installation to ensure that the customer's contractors are working properly
  • Perform aftermarket upgrades that need to be performed at the site level
  • Supervise critical tasks when these activities are performed by third parties (as measuring, dimensional checks, other considered by the management)
  • May be assigned other duties to help proactively drive our GE vision and align with our organization's core values.

Required Qualifications
  • Bachelor's Degree in Engineering with significant experience in a Field Services role within Power Generation
  • Strong experience in a field services or power generationequipment maintenance position
  • Fluent in English language and strong computer application skills required
  • Excellent communication, planning, technical, interpersonal and organization skills
  • Required to travel globally
  • Ability and willingness to work holidays, weekends and overtime as required by field assignments.

Good To Have
  • Knowledge and skill to oversee outage management within a competency and may possesses expertise in a secondary competency. Demonstrates mentor and team lead skills.
  • Experience and training on GE/Alstom, or other OEM equipment is preferred
  • Extensive Field Engineering Services experience is required
  • Pipe fitting and tubing experience.
  • Previous experience working on GE LM equipment.
  • Strong organizational skills
  • Prior project management experience
  • Strong oral/written communication and interpersonal/leadership skills
  • Strong business acumen and ability to sell GE products to the customer
  • Working knowledge and application of EHS rules
  • Capable of creative thinking, quick problem solving, innovative, team player and self-motivated.

GE (NYSE:GE) rises to the challenge of building a world that works. For more than 125 years, GE has invented the future of industry, and today the company's dedicated team, leading technology, and global reach and capabilities help the world work more efficiently, reliably, and safely. GE's people are diverse and dedicated, operating with the highest level of integrity and focus to fulfill GE's mission and deliver for its customers. www.ge.com

Job Source : jobs.gecareers.com

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