IT Operating Model

IT Operating Model

Elabram Systems
5-8 years
Not Specified

Job Description

Key Responsibilities

  • Provide solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in-depth knowledge of organizational objectives
  • Drive, supervise, and review technology diagnosis and assessment activities
  • Identify opportunities for improvement based on benchmark data and doing high-level cost-benefit analysis
  • Develop a high-level design that supports robust solutions, taking into account the user requirements, technical requirements, etc.
  • Review and supervise design components
  • Support sales growth through business development activities working closely with leadership to position offerings with clients
  • Interact with senior management levels at a client and/or within Accenture, which may involve negotiating or influencing on significant matters
  • Manage large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture through structured program or project management methodology
  • Ability to meet travel requirements, when applicable

Key Requirements:

  • Having both knowledge and experiences in developing corporate IT Strategy, IT Master Plan and IT Transformation
  • Having the ability to provide expert knowledge on the solution and architecture of the overall information technology operating model, application landscape, network, and infrastructure
  • Having the ability to present the overall IT solution and/or architecture in front of the non-technical people and able to articulate the benefit/needs of each of the components of the solution
  • Having the ability to work withother business users to understand their business needs and translate those needs into IT needs
  • Having the ability to present the new trends of technology to business users in a concise and appropriate manner
  • Able to implement the IT Solution Architect that integrates the best/common practice with the client environment
  • Having the ability to provide guidance to team members to develop the solution and also mentor the team to learn
  • Having both knowledge and experiences on the following IT Operating Model/IT Service Management implementations
  • Presents ideas clearly and concisely in verbal and written communications
  • Present and communicate information or ideas to technical and non-technical audiences in ways that help them relate to message effectively
  • Work in a team-oriented environment through effective work facilitation and collaboration
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent challenges
  • Deliver results with minimum supervision and general guidance
  • Work creatively and analytically to describe and solve large or complex problems
  • Highly analytical thinking with demonstrated ability for identifying, scrutinizing, improving, and streamlining complex work processes
  • Make rational and informed decisions that have a lasting impact on area of responsibility with the potential to impact outside area of responsibility
  • Focus on end goals and drive progression towards successful outcomes
  • Anticipates and identifies risks, mitigating actions, and ownership
  • Solid experience in Information Technology area for 5 years of experience (total experience) in developing and implementing IT Strategy/Blueprint and IT Operating Model
  • Has had experiences in Shared Services Related technologies (Ticketing tool, Service Management Tool, Process Automation, ETC)
  • Has worked in Shared Services Center or created design for Shared Service Center related to IT area that support multi tower SSC
  • Hold related IT certification (e.g. ITIL, ITOM, etc)

Job Details

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