Head of Concierge Management

Head of Concierge Management

Manulife - Agnes Yung
Indonesia
10 - 13 Years
Not Specified

Job Description


Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Job Description
The Opportunity
Performing and executing the High Net Worth (HNW) strategy and manage the interests and functions of HNW through a combination of a small team and a matrix structure, through the relevant existing functions such as Marketing, Sales and Distribution, Customer Services and Operations. This is a high respected role to manage within Manulife Indonesia
What We are Looking for

  • Experienced talent with minimum 10 years hands - on expertise in sales, marketing and customer care management field

  • Talent who are University graduates

  • Experienced talent in managing multiple functions, working in many units as well as working in matrix organization

  • Strong skill in data analytics and market observation skill

What are nice to have

  • Experienced talent in third - party partnership and supplier management

  • Experience worked for multinational companies

On the Job You Will

  • Driving the business on High Net Worth (NHW) for the company aimed to grow aligned with company objective

  • Managing connection and partnership with target partners

  • Manage the business operation and performance in assurance to consistency, quality and adherence to guideline SLA and budget

  • Understanding market with a proper analysis and strategic drive for promotion and retention

Our Promise to You

  • You will be exposed to career that bring challenge and opportunity

  • Flexibility to achieve your goal

  • A team which consist of colleagues to work and success together

  • Taking role in impactful and transformative work

Learn more about opportunities with us at jobs.manulife.com
If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as MFC on the Toronto, New York, and the Philippine stock exchanges and under 945 in Hong Kong.
Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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