Director, Deployment, Channel and Data Management

Director, Deployment, Channel and Data Management

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Strategic and Financial Performance

  • Responsible for articulating the channel strategy and executing on the annual operating plan for Indonesia

  • Review channel enhancement and rollout to ensure best-in-class services to target clients

  • Manage channel releases and commercialization via reviewing of functional specification, support and participation in testing and conduct training

  • Manage channel utilization (e-ratio), penetration and reduce dormancy

  • Work closely with Group and Regional Channel Management Team to develop an overall Channel road map and manage all aspects of channel related activities

  • Lead to drive implementations across API, DLT and TPP

  • Co-ordinate with the Group Channels, Product, CUI and Implementation to deliver the digital solutions for clients

  • Monitor the market trend and make recommendations to group/ regional teams in order to keep abreast of the client needs

  • Interpret and align with regulatory requirements for electronic channels, closely work with Compliance and Technology in terms of internet security, sanction check and prevention of money laundering

  • Share department targets with Product Heads in terms of KPI, utilisation push and reduce dormancy rate

  • Ensure proper check and balance in place according to laid down departmental operation instruction (DOI) when applicable, Control Sample Testing (CST) plans to minimize operational risk

  • Ensure adherence to Product Governance and Operational Risk Framework and all relevant policies and procedures

  • Capture competitor intelligence and regulatory information and use it to develop or reinforce our competitive edge


  • Provide leadership in the deployment, commercialization and utilization efforts of electronic channels, including APIs, DLTs and TPP.

  • Lead Channel roll out campaigns and client migrations on the Straigh2Bank NextGen platform

  • Lead conversion campaigns and perform economical channels review

  • Drive and manage Channel performance by tracking Channel P&L, electronic conversion/ penetration, utilisation and cross sell

  • Actively promote strategic ERP integration (API, DLT, SAP, Oracle & SWIFTnet) to drive client stickiness

  • Fully complied with regulatory (e.g. CBK) guidelines and regular self-assessment in electronic banking

Product Management and Development

  • Provide channel solutioning support for complex deals or RFPs and sponsor them to conclusion

  • Manage projects within the approved timeframe and budget

  • Sponsor launches of product enhancements, new products or new platforms as required.

  • Identify and market- new business opportunities and revenue pools and articulate the channel capabilities needed to seize a share of them

  • Act as the main conduit for championing to Central Product all investment cases (BRD or PAR) for channel development or enhancements and for local regulatory requirements


  • Joint responsibility with Sales for developing, improving and leveraging senior client contacts within key local accounts with a primary focus on Transaction Banking products with a view to expand cross-sell.

  • Understand the needs of customers and prospects, and implement structures and solutions to meet these needs

  • Work with operations to improve overall service standards and to ensure that quality of service to customers remains superior to competition

  • Establish a strategy that drives a customer-centric view into Transaction Banking with activities including but not limited to focus groups, customer surveys


  • Ensure Country compliance on Group standard for Audit, Control and financial reporting

  • Maintain the product programmes and PPG/ CA database as per product governance guideline

  • Act as a liaison with the local risk committees

Regulatory & Business conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Digital Platforms team in assigned countries to achieve the outcomes set out in the Bank&rsquos Conduct Principles: [Fair Outcomes for Clients Financial Crime PreventionThe Right Environment.]*

  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders

  • Customers (across the breadth of the portfolio)

  • Regulators (if requested by the CEO / TB Head / relevant authority)

  • Vendors

  • Infrastructure providers

  • Media

  • Competitors (industry initiatives)


  • CCIB Coverage and TB Sales, TB Heads, CCIB Heads, Group Digital Channels & Data Analytics (DCDA), Operations, Regional DCDA

  • CSG, CIO, Finance, Legal, Compliance, Relevant country committees (BORF etc&hellip)

  • Corporate Affairs, Marketing, Audit, CEO/EXCO

Other Responsibilities

  • Embed Group&rsquos brand and values MENAP and assigned countries of responsibility

  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

  • Post-secondary technical or business degree / MBA is a strong asset.

Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.

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