Customer Success Manager

Customer Success Manager

SnapHunt Pte Ltd
jakarta Raya
2 - 5 Years
Not Specified

Job Description

The Offer

  • Be part of a high growth E-Commerce Startup
  • Attractive salary along with excellent performance based incentive plan

The Employer
Our client is a well-funded E-Commerce startup that has recently closed a successful funding round. The Company is all set to expand its operations across Southeast Asia. Based out of Jakarta, the Company provides customers access to affordable infinite wardrobe within a seamless mobile application based shopping experience.

The Job
As a Customer Success Executive, you will be involved in all aspects of customer interactions including engaging, retaining and maintaining good relationships with your portfolio of clients. You will also be supporting client needs, manage accounts, provide product demos and educate customers as and when required.
Your responsibilities include :
  • Driving product adoption and customer value at key accounts and identifying additional opportunities for customer expansion.
  • Collaborating with the sales team on account strategy development for assigned customers.
  • Following the best practices, metrics and goals set by Customer Success Lead.
  • Gauging customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Providing feedback and advocacy on customer pain-points to internal teams.

The Profile

  • You ideally possess a degree from a top tier institute and you have at least 4 years experience within a Customer Success role
  • Prior experience as an early member in a well known startup would be a distinct advantage
  • You have excellent interpersonal as well as written and verbal communication skills.
  • You are excellent at managing both stakeholders and customers.
  • You are a strong networker & relationship builder
  • You are highly goal driven and work well in fast paced environments
  • You are adaptable and thrive in changing environments

Ref. 12905511

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