Customer Insights Specialist

Customer Insights Specialist

SnapHunt Pte Ltd
jakarta Raya
2 - 6 Years
Not Specified

Job Description

The Offer

  • Opportunity within a well-established Ecommerce paltform
  • Play a key role in driving customer satisfaction
  • Family-life work environment with regular employee events

The Employer

Our client is an Ecommerce platform that has expanded aggressively into multiple markets in the last year. Employee happiness is a strong importance to this company. Join them as they continue to grow internationally!

The Job
You will be responsible for :
  • Gathering customer feedback across APAC through various means to identify and highlight themes. Based on this data, you will devise actionable strategies that will improve our customer's journey and experience.
  • Bringing the consumer perspective to marketing decision making by executing market analysis and research activities and providing insights and recommendations.
  • Identifying ideal methodology and providing oversight on the data collection process and analytic work plan to ensure all available information is generated to support business needs.
  • Preparing reports and presentations that clearly communicates analysis and recommendations to support stakeholders decision making.

The Profile

  • You have at least 2 years experience in an Insights Analyst role, ideally within Internet industry.
  • You have excellent interpersonal as well as written and verbal communication skills.
  • You pay strong attention to detail and deliver work that is of a high standard
  • You possess strong analytical skills and are comfortable dealing with large qualitative datasets
  • You are a strong networker & relationship builder
  • You have a passion for customer service!

Snaphunt is a specialist recruiting platform that takes the pain out of hiring and job searching. Looking for a new role Submit your CV on Now live in Singapore, Indonesia, Malaysia, India, Hong Kong, Philippines, Vietnam, Thailand, Bangladesh & Sri Lanka.

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