- Opportunity within a well-established Ecommerce paltform
- Play a key role in driving customer satisfaction
- Family-life work environment with regular employee events
Our client is an Ecommerce platform that has expanded aggressively into multiple markets in the last year. Employee happiness is a strong importance to this company. Join them as they continue to grow internationally!
You will be responsible for :
- Gathering customer feedback across APAC through various means to identify and highlight themes. Based on this data, you will devise actionable strategies that will improve our customer's journey and experience.
- Bringing the consumer perspective to marketing decision making by executing market analysis and research activities and providing insights and recommendations.
- Identifying ideal methodology and providing oversight on the data collection process and analytic work plan to ensure all available information is generated to support business needs.
- Preparing reports and presentations that clearly communicates analysis and recommendations to support stakeholders decision making.
- You have at least 2 years experience in an Insights Analyst role, ideally within Internet industry.
- You have excellent interpersonal as well as written and verbal communication skills.
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with large qualitative datasets
- You are a strong networker & relationship builder
- You have a passion for customer service!