Collection Team Leader

Collection Team Leader

DBS
Indonesia
Not Specified
Not Specified

Job Description


Risk Management Group (RMG) is responsible for the development and maintenance of risk management and internal control frameworks. we provide independent review and challenge to business to ensure that appropriate balance is considered in risk/return decision. in additional, RMG is responsible for the monitoring and reporting on key risk issues of the Bank. To manage risk effectively and deliver strong financial performance, we invest significantly in our people and infrastructure.
Responsibilities :
%26bull; Ensure account distribution to in house team according to bucket handling.
%26bull; Ensure collection agent knows and understands the KPI to be achieved.
%26bull; Ensure the system used by Collection Agent is functioning properly.
%26bull; Ensure customer complaints are handling promptly and accordance with applicable procedures.
%26bull; Ensure control conducted to prevent fraud
%26bull; Ensure no high risk findings will be impacted to business sustainability
%26bull; Ensure memo from visitation result field collector to customer recorded in system
Requirements
%26bull; Bachelor Degree from university.
%26bull; Good communication and interpersonal skills
%26bull; Capable to operate computer
%26bull; Highly motivated, self-driven, able to work without close supervision, making decision and strong control attitude

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