Clients Advisory & Services

Job Description


Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
Job Description
Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders You've come to the right place. We're looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Client Advisory and Services with the resources to solve critical problems for the future of our business, which is why we need you.
Manulife Asset Management Indonesia Client Advisory and Services is proactively supporting business, sales and servicing activities to Institutional Clients, which consists of providing administrative support to clients transaction activities, managing and administering data related to business and sales activities, as well as preparing the data for business data dashboard and reports for sales and business making decisions, supporting sales people in securing and growing the clients base, including the coordination with internal stakeholders and preparation of sales proposal and presentation materials
What motivates you
  • You obsess about customers, listen, engage and act for their benefit
  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
  • You thrive in teams, and enjoy getting things done together
  • You take ownership and build solutions, focusing on what matters
  • You do what is right, work with integrity and speak up
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:
  • University Degree graduated.
  • 5+ years progressive business experience
  • Excellent organizational skills
  • Positive attitude and strong desire to achieve
  • Excellent understanding of the Manulife Financial distribution channels and structures
  • Effective communication, influencing and conflict management skills
  • Demonstrated ability to be flexible and exercise judgment in a changing environment
  • Effective problem-solving skills and result oriented
  • Ability to work in a dynamic, fast-paced environment independently and as part of a team
  • Good knowledge of Word, Excel and PowerPoint
  • Industry-related education is an asset Key Problems/Challenges:
  • Managing high volumes of work in a fast paced, rapidly changing environment and priorities within the established service delivery commitments.
  • Dealing with conflicts effectively with our internal and external clients primarily over the phone while balancing the needs of the business and customer relationship.

Nice to Haves:
  • Demonstrated ability to be flexible and exercise judgment in a changing environment

On the job you will:
. Inside Sales The role will respond to immediate opportunities but will also play a back-up role in assisting with vacancies and vacations:
. Pre-qualification of potential customers: on-line inquiries Territory reporting
. Assign pre-qualified leads to regional sales teams
. Follow up on discharges
. Identify opportunities and provide input to development of future inside sales team
. Coordinate and manage sales collateral to national sales teams
. Sales Support Coordination - this role is a key resource for field management.
The effective and timely resolution of issues and support of field efforts in the pursuit of top-line growth is another key responsibility of this role.
The following is an example of sales support functions required:
. Event Calendar development and maintenance
. Medium to large event coordination for the field, including advisor education and distribution channel events (Note: this role will also support all medium to large event management)
. Presentation development and coordination of presentations and materials, in conjunction with Marketing
. New hire on boarding, including support for home office set up and system access
. Centralized coordination of territory management
. Vetting and coordination of requests for regional sponsorships and promotions
. Problem resolution for field management
. Respond to routine broker inquiries
. Responsible for small scale projects
. Work area budget reporting
Our commitment to you
  • Our mission to be a part of making Decisions Easier and Lives Better
  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.

Learn more about opportunities with us at jobs.manulife.com
Every career at Manulife provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere What are you waiting for Apply today!
Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere What are you waiting for Apply today.
About John Hancock and Manulife
John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com (https://www.manulife.com/).
One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including johnhancock.com (https://www.johnhancock.com/index.html).
Manulife is an Equal Opportunity Employer
At Manulife/JohnHancock, we embrace our diversity. We strive to attract,developandretaina workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention,advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin,colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers toprovideequal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.All information shared during the accommodation request process will be stored and used in a manner that is consistent withapplicable laws and Manulife/John Hancock policies.To request a reasonable accommodation in the application process, contact [Confidential Information] (mailto:[Confidential Information]).

Job Details

This is a values-led organization where people bring their passions, ambitions, and the full scope of their life experience to work. This makes for a stronger community, culture, and business. Individually and collectively, we are harnessing our potential, and exploring new opportunities we'd never imagined.We're consistently recognized as a top employer. We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.Recent Awards include:Forbes 2020 World's Best EmployersGreater Toronto's Top Employers 2020Canada's Top Employers for Young People 2020Canada's Best Diversity Employers 2020For Manulife/John Hancock's most recent jobs sent directly to your inbox, please create an account/ sign in and click on ‘Job Alerts' in the top right corner of the page to sign up.

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