CB - Loan Servicing Manager - VP CMM

CB - Loan Servicing Manager - VP CMM

JP Morgan Chase & Co.
8-11 years
Not Specified

Job Description

Job Description :

The Loan Servicing Manager III position is a mid-level management position. The candidate is responsible for providing leadership and managerial oversight for multiple teams of approximately 30 global FTE performing a variety of functions supporting money movement, in a fast-paced environment associated with various supported market segments. (i.e. CPC, WM, MMBSI, Real Estate Banking, Dealer Commercial Services, etc.)
General Responsibilities (include, not limited to):
  • Handles oversight and administrative functions for loan fundings and advances.
  • Involved in setting direction, policies, and guidelines for the team.
  • Establishes and implements risk control processes and operational business models.
  • Ensures loan documentation, loan closings, loan files, audits, and operational risks are managed and conducted consistent with various LOB and bank policies as well as government regulations.
  • Build and maintain relationships with banking teams, credit teams, and key partners across the business and supporting functions
  • Oversee the timely distribution of accurate funds to clients
  • Guide staff to reconcile daily funding activity to account for all daily cash transactions
  • Responsible for team member development, talent management and succession planning.
  • Provides mentoring, training and assistance to new and existing employees
  • Assists in the creation and implementation of departmental procedures.
  • Conducts team and individual meetings with direct staff and two downs.
  • Prepares and facilitates performance review discussions.
  • Monitors sick/personal/vacation days of team members.
  • Sets team performance standards using key metrics and monitors the team's overall performance against goals set.
  • Handles performance issues within the team.
  • Recruits, interviews and recommends new hires.
  • Successful completion of all periodic High Value Business Entitlements (HBVE) background checks
  • Bachelor's degree or higher in Accounting, Business or Finance preferred.
  • A minimum of 8 years in financial services or loan operations experience is required
  • 5 years of previous management experience
  • Proficient in Microsoft Office applications (i.e. Excel, Word, Outlook, etc.).
  • Ability to adapt to internal tracking and monitoring systems.
  • Knowledge of ACBS and/or Loan IQ
  • Understanding of US Dollar and Foreign Currency Loans
  • Working knowledge of legal/credit documents.
  • Ability to interpret standard reports and forms.
  • Excellent interpersonal and written/verbal communication skills.
  • Exceptional customer service skills.
  • Ability to effectively multi-task and prioritize workloads while working within tight service levels.
  • Must have strong organization skills with the ability to prioritize and manage a variety of tasks
  • Ability to consistently maintain high team performance levels in stressful situations and high volume environment.
  • Proficient in resource management, organizational and/or operational change management, andconflict resolution
  • Ability to think out of the box and recommend solutions/ improvement.

Job Details

Employment Types:



JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the 'WELL Health-Safety Rating' for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. Equal Opportunity Employer/Disability/Veterans

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