Business Analyst

Business Analyst

NTT Ltd.
Indonesia
4-5 years
Not Specified

Job Description


In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things. We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure. At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It's time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our teamThe Business Analyst's key function is to work with internal and external clients to determine requirements and to define solutions to address complex business, process and systems problems, and improvements in the organization. They act as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.
Radford reference:
'Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner. Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues. Survey Tip: May be client-focused, working in conjunction with Professional Services and Outsourcing functions. May include company-wide, web-enabled solutions.'
Working at NTT
1. Business Analyst with 4-5 year experience
2. Experience in business requirement gathering process
3. Experience in Life/General insurance
4. Experience in creating Functional Specification / Business Requirement Document
5. Experience in performing UAT
6. Fluent in English (both writing and conversation)
Key Roles and Responsibilities:
  • Act as a bridge between the business problems and the technology solutions.
  • Analyse, transform and ultimately resolve the business problems with the help of technology.
  • Work with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business, process, information and system problems, improvements or change.
  • Deliver business projects in line with sponsor requirements and enterprise architecture.
  • Proactive development and deployment of enhanced services and platforms, covering all the functional aspects from service/product definition through to build and deployment.
  • Ensure the identification and documentation of operational gaps including user guides, templates, test cases and related user training.
  • Assist with the resolution of issues pertaining to the service.
  • Adhere to and follow the relevant development and support processes.
  • Communicate and escalate if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues.
  • Take responsibility for delivery of project elements with minimal supervision

Knowledge, Skills and Attributes:
  • Broad understanding of business practices and processes
  • Excellent team player who displays good client service orientation with well-developed administrative and organisation skills
  • Deep expertise in specific systems, processes and technologies that they will be required to analyse
  • Meticulous attention to detail whilst working under pressure
  • Excellent verbal and written communication skills
  • Ability to listen empathetically
  • Ability to build rapport and engage effectively with a variety of stakeholders
  • Knowledge of project management methodology
  • Excellent analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
  • Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures and presentations
  • Very good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
  • Understanding of systems generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous

Academic Qualifications and Certifications:
  • Typically requires Bachelor's degree or equivalent with related demonstrable experience
  • Project management certification would be advantageous
  • IIBA Membership required
  • Relevant technology certification(s)

Required Experience:
  • Demonstrable experience as a Business Analyst gained within a technology services environment
  • Experience as a system administrator or developer would be advantageous
  • Demonstrable experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
  • Demonstrable experience in the process of developing and implementing new services and systems
  • Understanding of and experience with ITIL (IT Infrastructure Library)
  • Demonstrable experience in coordinating and managing tasks, and small projects

What will make you a good fit for the role
Standard career level descriptor for job level:
• Seasoned and experienced professional
• Has full understanding of specialisation area
• Resolves wide range of issues in creative ways
• Fully qualified, career level, career journey-orientated
• Uses good judgement in selecting tools and methods to solve problems
• Networks with senior internal and external people in own area of expertise
• Receives little instruction on day-to-day work, receives general instructions on new assignments
• Typically requires demonstrable related experience with a Bachelor's or equivalent degree; or moderate level experience and a Master's or equivalent degree; or a PhD or equivalent degree without experience; or equivalent work experience
Join our growing global team and accelerate your career with us. Apply today.

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About NTT Ltd

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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