Voice Engineer

Job Requirement :

• Bachelor’s or Master’s degree (or equivalent) in engineering (Electrical Engineering, Computer Science, Telecommunications).

• Product Knowledge - VMware, Jabber, Microsoft Lync, Cisco Telepresense (or Equivalent), CUCM, Windows/MAC PC troubleshooting, Cisco Telephony, Avaya Telephony.

• Protocols and Concepts Knowledge – SIP and fundamental routing and switching knowledge.

• Ability to troubleshoot complex and ambiguous issues.

• Excellent verbal and written communication skills.

• Experience or interest in learning VoIP technologies.

• Experience manage call center infrastructure.

• Certification in Cisco Networking products (CCNA Voice/ Collaboration level or above).

• Demonstrates fair English skills in both oral and written communications.

• Knowledge in other technologies and products, experience and certifications will be considered as advantage.

• Analog PABX knowledge preferred.

• Basic Routing and Switching knowledge preferred.

• Concept of VLAN usages , QOS, WRED, Traffict Marking.