Manila's most progressive recruitment consultancy is seeking superstar end-to-end recruiters with either two years of IT recruitment experience. We do local recruitment for Filipino and multinational clients to provide placements for roles based in the Philippines. We work as retained recruiters, meaning that our clients pay an upfront fee to use our service, and we have exclusivity on all the recruitment we do. We are looking for recruiters with the right personality and skills to deliver the best service in Manila to our discerning clientele.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases