Looking for SAP resources for support role for 1 year contract in Jakarta. Details: Positions: 1. FI 2. CO 3. MM 4. SD 5. PP 6. Warranty Management 7. After Sales Work location: Positions 1-6: South Jakarta Position 7: Purwakarta
Experience level: 2-6 years Level: Associate/ consultant level
if any one interested, kindly send us your profile along with 1. No.of years of experience in SAP 2. Current salary 3. Expected salary gross in USD/ month 4. Joining time 5. Position applying for Regards, Sreekanth
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases