RGF is stands for RECRUIT GLOBAL FAMILY, a global brand of Japan’s largest recruiting and information service company, Recruit Holdings co., Ltd. We created this brand of our commitment to take on a new challenge to leverage on Recruit Group’s more over 50 years of industry experience and business network in Japan, to provide new opportunities to our clients across the region. RGF HR AGENT takes charge of RGF’s business entity in general recruitment services. We provide total human resource services to clients at every stage of staff placement, such as evaluation, remuneration, and staff training. At the same time, we assist job-seekers in various ways to find the right job according to their individual preferences and experiences. Besides our services to assist full time staff recruitment, we also offer a range of support services for RPO (Recruitment Process Outsourcing) and contract base/temporary recruitment needs. Our Company’s status as the Japan #1 market share holder in human resource, temporary staffing, and job advertisement field makes it possible for us to provide high quality total human resource management services not only in Japan but across the region. We just open our RGF HR AGENT Brand in Indonesia on 1st May, 2013 and will continue and expand the business for the future.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases