Openings for Senior Application Developer - Telephony Work Location : Singapore Job Type : 12 Months - Extendable JD
Requirements: â¢ Extensive experience in Telephony with application development. â¢ Strong background in computer telephony integration, interactive voice biometrics and contact centre inbound outbound enterprise applications â¢ Solid background supporting Aspect outbound call application â¢ Solid background supporting mobile chat technologies and web interfaces â¢ Solid background supporting wallboard and contact center MIS applications â¢ Solid background in Levels 2 & 3 production support that can drive issue-resolution with clients and other 3rd party vendors
If you are interested please send across your updated resume in word format to email@example.com
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases