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Keywords / Skills : Network, Network Engineer, Network security, Networking, CCNA

2 - 7 years
Posted: 2018-11-12

IT/ Computers - Software
Other Information Technology
Posted On
12th Nov 2018
Job Description
Main Responsibilities

• Daily Monitor and check the installed hardware in DC

• Do the screening on the observed problem / alert from the system and log ticket to HPSM tool

• Do a problem determination / initial problem handling on the observed problem

• Escalate to L2 support (Cisco TAC) if necessary

• Receiving the action plan from Cisco and spare part when Cisco TAC decide to release the part to DC

• Raise the RFC and submitting the Method of Procedure for any correction/preventive activities

• Replace the part as per action plan from Cisco TAC/L2

• Close the SR / Ticket to Cisco when problem solved

• Providing weekly report on all the activities above

Job Requirement

• Cisco Certification: Minimum CCNA certified, CCNP certified is preferable.

• Knowledge of Cisco LAN technologies.

• Knowledge of Cisco Server technologies.

• Knowledge of Non Cisco LAN solutions (Loadbalancers - Checkpoint, Citrix, Juniper, etc.)

• Knowledge of Non Cisco Server technologies (HP Servers, Oracle Servers, IBM Servers)

• Knowledge in TCP/IP HTTP, DHCP, DNS, SMTP, SSH etc.

• English: fluent or intermediate

• Has a minimum of 2 years experience in complex network environment

About Company

HTC Global Services

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC�s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.


We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
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