To analyze, design, develop, test, deploy and maintain/support .Net solution and Web portal for Financial Services Industry. To support and enhance clients and/or internal production system. To design, develop and improvise Mobile and/or Web application using client & preferred solution. To pilot new, innovative system implementation initiative including Mobile application, Mobile Web solution and Social Media application. To complete related tasks and relevant project assigned by the company according to timeline and expected quality.
amIT Global Solutions (AGS) is an Information Technology Solution and Services Company provides a wide range of services including Professional Services, Managed Services and Business Process Outsourcing. We have highly qualified team of vibrant experts in wide range of technology and solutions in all verticals to help our customers. During the turbulent global market we help our customers with cost-effective, high quality solutions especially to Small and Medium Enterprises. Our IT Consulting Division practices a proven approach that helps our customers to acquire best talents and helps the IT Staffs to deliver high quality services. AGS pioneers in Quality to visualize and establish standards in improving Software Quality and promoting the concept Quality As A Service (QAAS) which helps to reduce higher costs in maintenance of mission-critical applications.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases