Planning, organizing and managing the on-going projects to ensure business requirements are being met.
Ensures the alignment, buy-in, engagement and support of diverse project stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, and business leadership.
Ensure plans for assigned projects include work breakdown, project organization chart, cost/budget and communication, risk, quality and resource plans.
Perform risk management to minimize project risks
Develop a detailed project plan to track progress
Report and escalate to management as needed
Create and maintain comprehensive project documentation
Recommending and identify future business and technology improvements.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases