To perform system integration, implementation, configuration, and deployment of network and related solutions
To be available for on-call, remote, and on-site support to end customer
To perform professional services jobs as required
To perform troubleshooting, resolve technical issues, and escalate the issue to vendor support team while retain ownership of customer issues until it is completely resolved and accepted by another individual
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases