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Incident Management

Keywords / Skills : Incident management, Problem management, E, Huawei network, telco, Oracle Database PL/SQL , Unix, Solaris.

5 - 15 years
Posted: 2018-01-24

IT/ Computers - Software
Other Information Technology
Bachelors/ Degree
Posted On
24th Jan 2018
Job Description
Providing technical support to critical telecom application Payment, Payments Gateways, Electronic reload, AIR, provisioning.

2) Knowledge on complete subscriber life cycle in a Telco.

3) Knowledge of E// and Huawei network node is a plus ( AIR, SCP, AF, SDP, MINSAT/ECMS, SAPC, HSS, AUC, MSC)

4) Should be open to work in shifts ( 24x7)

5) Follow procedures, respond to requests for assistance by providing information to enable users to resolve their problems.

6) Maintaining accurate records of all issues with resolution and contact details.

7) Should have fair knowledge on Incident Management / Problem Management ( Closure with RCA with customer)

8) Housekeeping and routine maintenance Business critical Applications

9) Adhere to SLA and KPI

10) Should have good knowledge on Oracle Database PL/SQL & Unix, Solaris is a must

11) Make continual improvements to procedures and documentation.

12) Automate work flows via scripting.

13) Understating of service path for Telco

14) Providing an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.

15) Ensuring technical queries not progressing are escalated to L3 with SLA.

1) Perform to Configure of Parameter setting for Revenue Sharing system.

2) Day-to-day operation support of Data VAS for quality process, reject rating process and the fraud procedure

3) Support for testing of new VAS services/products

4) Handled complaints from external and internal

5) Provide assistance to business user related to Revenue Sharing deliverables.

6) Ensure quality of Revenue Sharing system according to SLA (related to Parameter Tariff)

7) Perform troubleshooting, investigation, case logging and escalation to respective business partner

8) Excellent oral & written English communications skill is a must.

About Company

HTC Global Services

Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC�s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.


We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
About Recruiter
Geraldine Lopez
Recruitment Manager
HTC Global Services (MSC ) Sdn Bhd
Skills I hire for Information Technology
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