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Hospitality Account Manager

Keywords / Skills : Account Management, Key Account, Large Account, Account Manager, Relationship manager

2 - 10 years
Posted: 2017-09-12

Job Description
Job Summary
The Account Manager will work with the Tink Labs Account Management team to help hotel partners unlock the full value of handy. The Account Manager will formulate and execute strategy to increase revenue and impact for hotel partners, enhancing the handy customer experience to its fullest potential.

Essential Job Duties 

Helping hotel partners maximise handy’s potential value: 
  • Develop and own an overall account management plan 
  • Develop strategies to help hotel partners optimise their use of handy 
  • Train hotels on the latest value enhancement features from handy 
  • Monitor and analyse how hotel partners are using handy to boost revenues and guest satisfaction, and develop data-driven recommendations to hotel partners to further enhance handy’s value 
  • Regularly meet and coordinate with partner hotels to drive the implementation of handy’s features suite, constantly applying, refining, and innovating best practice approaches 
  • Identify opportunities to expand business by upselling new features and services 
  • Liaise with other teams within Tink Labs to solve relevant hotel related issues as escalated by the Customer Services team 
Scope of Responsibility
  • The Account Manager is responsible for managing key hotel accounts and should build relationships with hotels to ensure a deep understanding of their needs and the delivery of tailored recommendations 
  • The Account Manager is responsible for up selling handy premium features to hotel partners and ensuring customer success 

Knowledge and Skill Requirements
  • Superior analytical, data-driven problem-solving skills consistent with those employed by leading consulting firms 
  • Highly effective verbal and written communication skills 
  • Fluency in English 
  • Ability to effectively advise senior management 
  • Proficient in Excel, PowerPoint, and Word – Fluency in SQL, Tableau, and other data analysis tools useful 
  • Strong interpersonal skills to build client relationships 
  • An engaging, enthusiastic and flexible team player 
Education and Experience
  • 2+ years working in either consulting or hospitality, account management/customer experience roles preferred. 
Additional details
  • Occasional travel – with extent likely to vary depending on region and need

About Company

About Tink Labs | handy

Tink Labs is a series-C funded travel technology company based in Hong Kong, with offices in London, Singapore, Paris, Milan, and Istanbul. We are the global leader in hospitality guest service technology, with over 3 million hotel room deployments scheduled for 2017.

Our flagship product handy is a complimentary smartphone amenity installed in hotel rooms for guests to use both on and off hotel property, providing them with free unlimited connectivity, up-to- date information, and a mobile commerce platform. The service is already live in 10 cities globally – in key gateway cities like Hong Kong and Singapore, handy is deployed in 50% of all hotel rooms.

Through a B2B2C distribution model, our mission is to not only elevate the guest experience of our hotel partners and drive incremental guest spend, but to also build an in-destination tourist platform that can target the US$ 1.25 trillion international travel spend wallet through a combination of advertising, commerce, and more.

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