Key Words: Service delivery, operations, vendor partnership, team management
Role: Head of Technology
Industry: System Integration
Function: Technology Service
About Our Client
Our client is an expert in end-to-end solutions across various industries tailored according to the different needs of their clients. The solutions they offer are cloud services, unified communications and infrastructure systems.
About the Head of Technology,
You will oversee the technology services team in pre-sales, project management, post-sales, service delivery and operations. This will also include management consulting and managed services.
Please note: Interested Applicants must be able to work in Indonesia.
· In charge of the company’s roadmap while aligning to the organisation’s vision.
· Ability to align technology resources and services with the company’s overall plans
· Ensure adherence of the department to the latest SLA standards
· Roll out short-term and long-term technology plans
· Maintain the department’s budget requirements based on cost effectiveness measure
· Oversee the technology team’s performance and assist team leads with the implementation of technology, services and projects
· Manage day-to-day operations in the country, post-sales delivery and project management
· Provide the support to the sales team for customer engagement
· Upkeep performance and standards in customer engagement in gaining market traction
· Providing technical advice in potential investment areas and recommend acquisition of hardware and software
· Approve vendor agreements and contracts as well as maintain and build new partnership
· Manage technology-related policies, procedures, rules and regulations
· Update disaster recovery procedures, data integrity and security guidelines, hardware and software refresh cycles
· Positive can do attitude
· Relentless – will not give in
· Positive energy
· Motivator and team leader
· Takes ownership and accountability for situation
· Creative and Versatile
· Good listening Skills / humility
· Culture Sensitivities / local experience
· Project management / implementation
· Analytical and possess the ability to solve problems permanently
· Must be a good team player with eye for details and improvement.
If you are interested to learn more about the above job role or any other job opportunities, please apply to this job advertisement or alternatively contact the following consultant:
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SearchElect is a specialist search firm serving the mid to senior level APAC technology talent market with a modern, innovative approach. SearchElect is responding to the current market needs of not just farming resumes or qualifying against key word searches but working as a partner to both our clients and candidates. We have a deep understanding of the IT and Telco services industry from Sales to Delivery of IT Outsourcing and Managed Services across the entire IT stack. This allows us to understand the human equity ecosystem required in the modern workplace from Connectivity, Mobility, Cloud, Hosting, Data Analytics, BYOD, KPO/BPO, B2B2C, UC&C wrapped around Capex to Opex Service Delivery models. We qualify against IQ/EQ and align our candidates and clients career expectations to ensure an accurate and sustainable match. (Employment agency licence no. 11S4620)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases