My client is a huge name in retail with a multi brand focus and they are looking to strengthen their online presence. We are currently seeking applications from experienced E-commerce managers to come lead their e-commerce activities in Indonesia. You will be tasked with developing and leading e-commerce brand strategy, measures to increase the brand awareness and consumer engagement in the region. The role entails looking into a full spectrum of e-commerce activities from trading the sites to having the right product mix to ensuring that the customers have a great purchase experience. The role reports to the Head of Omnichannel and is tasked with managing the commercial and operational performance of the e-commerce business across brands including new initiatives such as market places. You will be tasked with supporting the operations team in the conception and implementation of stabilization topics and optimization topics for the omni-channel business. You must have experience in leading an e-commerce team in a varied geography with extensive experience in social media marketing. You must have a degree in marketing or business with at least 10 years of experience with at least 3-4 years of experience in leading an e-commerce team. You must be a self-starting, strategic thinker who can thrive in a fast-paced ambiguous environment. You must have proven experience in transforming an end to end digital customer experience. This is a high visibility role with great growth opportunities and an excellent remuneration package! Please send your resume in WORD format by clicking the apply button below or contact Haifa Nizar on +65 6701 1520 for a confidential discussion. Please note that only short-listed candidates will be contacted.CEI Reg. Number R1765981 (Haifa Nizar).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases