ABOUT RAMCO SYSTEM: Ramco is a fast growing enterprise software player disrupting the market with its multi-tenant cloud and mobile-based enterprise software in HCM and Global Payroll, ERP and M&E MRO for Aviation. Part of the USD 1 billion Ramco Group, Ramco Systems focuses on Innovation and Culture to differentiate itself in the marketplace.
Ramco HCM & Payroll is a complete, yet refreshingly simple HR & Payroll software covering 360⁰ lifecycle of an employee from hire to retire with multi-country payroll compliant for 40+ countries on Ramco’s own platform and has partnerships to totally cover Payroll for 108 countries, globally. This includes Core HR, Time & Attendance, Payroll, Talent Management, Recruitment, and Planning & Analytics. With simplicity and usability at the core, Ramco HCM comes with built-in Analytics, and insightful dashboards.
AWARDS & ENDORSEMENT: Only APAC vendor to be positioned in Gartner Magic Quadrant for Cloud Financials & Cloud HCM Suites | Enters as a Contender in The Forrester Wave(TM) | SaaS Human Resource Management Systems | Q3 2017
Recognized as a ‘Highly Recommended’ Payroll Software Supplier of the Year 2017 by Global Payroll Association | Winner of ISG Award for Innovation; Chosen as Preferred Next-Gen MRO IT Vendor by ARSA | Winner of HR Vendors of the Year Award 2015 & 2016 | Winner of CIO Choice Honor & Recognition 2016
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases