Experience : 2 years to 6 years Job Location : Kuala Lumpur, Malaysia
iCrest Founded in 2006, iCrest has excelled in the field and has many fortune 500 clients. iCrest has a valuable resource base with experience and skills in technologies that are critical in providing business solutions.
iCrest has provided Design, Development and Deployment services around various technologies.
iCrest has maintained elite vendor status with many of our clientele spanning various industries including Insurance, Banking Financial Services, Government, Manufacturing, and Telecommunication.
iCrest has now expanded its portfolio into Cloud and Big Data.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases