Home Credit Group ("Home Credit") is a leading multi-channel provider of consumer finance in Europe with a strong foothold in Asia.
Established 2013, Home Credit Indonesia is a fast growing consumer finance company operating in Indonesia, headquartered in Jakarta. Home Credit Indonesia offering primarily consists of providing in-store financing (direct non-cash loans in retail outlets) to qualified customers looking to purchase consumer durable goods such as home appliances, electronic goods, mobile phones and furniture.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases