Job Summary

  • Company
    Diversify Intelligent Staffing Solutions Inc
  • Location
    Metro Manila / NCR
  • Job Type
    Full Time, Employee
  • Job Category:
    Customer Service/Call Centre/BPO
  • Occupations:
    Other Customer Service
  • Industries
    ITES/BPO
Customer Support Specialist (Non-Voice)
POSITION OVERVIEW

The Consumer Happiness Consultant is responsible for acting as the main link between customers and the network of franchisees and management. The position will field enquiries and resolve customer concerns, emails, posts on forums and websites, plus manage enquiries and complaints on all social media (including Facebook and Twitter). The role also requires interacting with customers on behalf of the organisation and become the voice of the business to help maintain high levels of customer satisfaction, and to providing accurate and timely information to all customers, ultimately converting disgruntled customers into brand champions by improving their overall customer experience.

GENERAL RESPONSIBILITIES:
  • Social media monitoring across all platforms
  • Responding to all enquiries and questions on the social media platforms
  • Communicating with customers and franchisees
  • Identifying any potential issues that may result in negative brand exposure for Domino’s Pizza and bringing these to the attention of management
  • Respond to questions and complaints with 30 minutes of the original post
  • Monitor the Facebook account and replying to every person that has posted a comment
  • Remove any post that contains bad language, is considered racist, sexist or other offensive content
  • Remove any link to external pages to protect users from viruses.
  • Report any links to pornography to Facebook and block any user who regularly posts pornographic material
  • Respond to emails for You Tube and Blogs, and monitor Twitter activity with a half-hour response time

POSITION REQUIREMENTS: 

  • Bachelor’s degree in Marketing, Business Management, or any related course, preferred
  • Experience with social media channels including Twitter, Facebook and YouTube and the ability to engage with audiences through these channels is an advantage
  • Exceptional written and oralcommunication skills in required
  • Previous experience in the customer service industry or in a similar role is an advantage
  • Solid conflict resolution and customer service skills is an advantage
  • Must be capable of working autonomously and must be able demonstrate initiative at work
  • Must be willing to work in Bonifacio Global City, Taguig City
  • Must be willing to be assigned in a shifting schedule

 
About Company

Diversify Offshore Staffing Solutions is an Australian owned company, working with medium, large and listed businesses in Australia, the US, Canada, and New Zealand to provide access to digitally-empowered global workforces in the Philippines.

We were born from a desire to empower organisations through cost effective, sustainable workforce solutions. We know that businesses who capitalise on a strategic offshoring solution are better equipped to scale up their operations, expand their capabilities, engage talent they may not have had access to before, and allow local employees to focus on growth related activities.

Our Vision

To inspire organisations to think globally, act globally and embrace the digital revolution by engaging flexible global workforces to grow and empower their business.

Diversify leverages the global marketplace to deliver strategic business solutions that drive growth and efficiency. We aspire to lead organisations to consider their workforce development differently by thinking outside the box of traditional approaches to growth and operational efficiency.