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Customer Service- MSO Associate (J000412)

Keywords / Skills : customer service representative, Customer Service Associate, CSR, Inbound And Outbound, Customer Care

1 - 3 years
Posted: 2019-05-09

Job Description
• Understand customers’ inquiries or complaints and deal effectively with Member of potential Members who may be frustrated or angry.

• Handling incoming inquiries from Members regarding a variety of requests.

• Create, manage and resolve claims and any repairs needed for vehicles at repair facilities and insurance companies.

• Demonstrate and maintain professional oral communication with vendors to help onboard vehicles. Navigating multiple Ago proprietary platforms simultaneously for member research and resolution.

• Assisting members with any technical issues related to website or products and escalate issues to as necessary.

• Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over chat and vendors over the phone.

• Using excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections.

• Identifying, researching, and resolving customer issues using all available resources.

• Follow-up on customer inquiries not immediately resolved.

• Consistently meeting established performance and quality standards.

• Maintenance of thorough knowledge of systems so that information can be researched, and proper information is given to members.

About Company

What is Outsourced?

Outsourced provides dedicated remote staff and offshore staffing services. We specialize in providing staff of the highest quality who will continue to exceed your expectations ongoing.

We have spared no expense to ensure your remote staff are comfortable and able to perform their work effectively and efficiently. Our spacious open plan offices are supported by advanced network infrastructure, fast internet, follow best IT practices, and your staff are provided with the best technology and equipment. Our support team organises monthly events and bonding experiences to ensure staff wellness and happiness and to assist with our high staff retention rate.
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