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Client Service Director (Jakarta)

Keywords / Skills : Client Servicing, Client servicing executive

8 - 10 years
Posted: 2017-12-13

Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Bachelors/ Degree
Posted On
13th Dec 2017
Job Description
Job Responsibilities:
  • The Client Service Director role is accountable for all aspects of the pre-contract engagement with our customers and prospects across all of the organization’s solutions. These solutions will include organisation’s products as well as extended functionality, and may include third party products or services. 
  • The Client Service Director is accountable for delivering all services components of the pre-contract phase, which include pre-sales orchestration for target accounts, revenue forecasting and target account governance. During the implementation, the Client Service Director is accountable for the executive relationship, contract management and customer escalations. The Client Service Director is accountable for managing the services P&L across a defined territory. 
  • Key metrics of success will include customer satisfaction, bookings, and accurate program definition with requirements, scope, schedule and cost. 
  • Understand and Adhere to all Corporate Policies to include but not limited to the organisation Code of Ethics and Global Information Security. 
  • Attain/exceed customer satisfaction metrics, customer engagement objectives. 
  • Ensure continuous clutching / collaboration with the relevant organizations in order to deliver a unified customer experience. 
  • Deliver customer-accepted accurate requirements that drive quality on-time and on-budget projects.
What is required of the incumbent in this role
  • Bachelor’s degree required, MBA preferred or equivalent work experience. 
  • Ten years of relevant experience. 
  • PMI Certification or approved equivalent preferred. 
  • BASE24, NSK, TAL programming knowledge, ISO 8583, ATM or POS knowledge, BASE24-eps’ C++, TAL, etc are among some added knowledge of advantage. 
  • Travel as required, both domestic and international. 
  • Knowledge of relationship management, sales process management and requirements gathering Knowledge of process management, project financials and revenue forecasting. 
  • Proven ability to work collaboratively with other organizations both inside and outside the organisation. 
  • Able to maintain a focus on customer satisfaction and loyalty while balancing internal pressures Proven ability to lead and motivate cross functional teams. 
  • Anticipate growing and changing program needs and take proactive steps. 
  • Able to manage a complex and ever-increasing portfolio of projects and products. 
  • Ability to instill a nimble, flexible and creative culture with an emphasis on customer satisfaction & loyalty. 


About Company

CTES is a progressive Consulting, Training and Executive Search firm. We collaborate with our clients in their quest for business excellence through a wide and powerful network of alliances.

Our motto at CTES is Collaborative Teams Empowering Synergies. Our consultants harbour extensive industry expertise in their respective areas of specialisation. We strive to make every single client a satisfied customer through the setting of high standards of excellence and sincere, dedicated service.


Walkin for you
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