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Call Flow Engineer - 12 Months Extendable Contract - Cyberjaya, Malaysia

Keywords / Skills : Avaya, Call

3 - 12 years
Posted: 2017-08-03

System Administrator
Network Administrator
Posted On
3rd Aug 2017
Job Description
We at, Encora technologies, a leading solution provider in Asia Pacific, We have an immediate opening for “Call Flow Engineer” for one of our Top Banking Project Based in Cyberjaya, Malaysia

Experience : 3.0+ Years
Salary : Not a Constraint to right fit*
Work/Interview Location : Cyberjaya, Malaysia
Mode of Interview : Face to Face
Mode of employment : 12 Months Extendable Contract

- 3+ years of experience working with call flow design in a Contact Center environment
- 3+ years of experience working with Avaya in a Contact Center environment
- Experience planning, installing, administering and troubleshooting Avaya Call Center systems
- Avaya CMS experience (building accounts, user permissions, call profile setup)
- Extensive ACD experience including: call flows, vectors, adjunct routing and VDN's
- Experience with toll free carrier call delivery set up
- Experience installing/configuring Avaya VOIP phones for users.
-Experience with Avaya administration (ASA)
-Experience configuring Avaya OneX
-Knowledge of installing and troubleshooting CMS Desktop application
-Expert level Microsoft Visio knowledge
-Intermediate to expert level Microsoft Excel knowledge
- Experience with CTI systems including Avaya AES TSAPI, Avaya DMCC/CMAPI
- Experience in design and implementation of disaster recovery solutions
- Any candidate with high level Session Border Controller/Session Initiation Protocol experience is a huge plus
-Experience in working with professional voice talent vendors/suppliers i.e. GM Voices
- Technical Bachelor’s degree or related experience
- Project Manager Experience
-Vendor relations

If you are interested kindly share your Updated CV with Photograph/Resume to with the below mentioned Mandatory details:

Name as per the Passport
Total IT Experience:
Relevant Experience(Call Flow)
Current Salary:
Expected Salary:
Current Employer:
Notice Period:
(If Negotiable Kindly specify)
Educational Qualification:
Marital Status:
VISA (if you are holding valid visa, Provide the status and validity) :
Passport Number & Validity:
Current Location:
Encora Technologies Sdn. Bhd. || UNIT 16-02, Level 16, Menara Q Sentral, No 2A, Jalan Stesen sentral 2, KL Sentral, 50470 Kuala Lumpur, Malaysia || Office/Land Line: +603 2276 3188 || Mob: +601 6635 1408 || Skype: Gova.Encora||Email: ||

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