Home Credit Group is one of the largest European financial group and has just launched its business in Indonesia. Home Credit Group operates in 10 countries across Europe, Asia, and America and is a market leader in most of the countries it operates in the field of banking and consumer finance.
PT Home Credit Indonesia has biggest intention in developing and improving the employee welfare by providing an attractive income package and an exciting bonus package to recognize best performance. We also offer international exposure in training and career opportunities which may lead to management positions within the group in the future.
Being the number one in financing market share after just 4 years of operating in Indonesia, the business is currently running in 16+ cities from Jakarta, Java, Kalimantan, Sumatra, Sulawesi & Bali. We are committed to grow continuously and touch as many customers as we can across Indonesia.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases