ZWC’s management team is based in Beijing, Shanghai, Shenzhen and Hong Kong, and composed of partners with significant experience in both domestic and overseas investments. The group holds a competitive advantage in cross-border business dealings, with broad resources in China, Southeast Asia and North America. ZWC and the family of portfolio companies could achieve synergies through their experiences in both domestic and overseas endeavors.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases