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Telesales Team Leader - Jakarta

Keywords / Skills : Telesales, Telemarketing

3 - 5 years
Posted: 2017-09-04

Nationality
Indonesia
Industry
Banking/ Financial Services
Function
Sales/ Business Development
Role
Telesales
Education
Bachelors/ Degree
Posted On
4th Sep 2017
Job Description
  • Assist CRM Telesales manager to monitor team of Inbound, Outbound, Support and Invoice control, planning and ensuring the productivity and team performance is meet the target. 
  • Maintain service levels and KPIs for all processes in Telesales, find, escalate and propose solution for issue that delay service levels and KPIs to improve future performance. 
  • Prepare daily / weekly and ad-hoc reports and ensure the accuracy and punctuality of report submission. 
  • Work with CRM Telesales Manager to monitor, coach and manage team's performance by setting clear objectives and develop them so that they can fulfill their target and support their team target. 
  • Identify talent and provide inputs for team's training and development programs to ensure every team member have the skill needed to excel at their job.

Key Skill(s)

About Company

Home Credit is a multinational company leader in consumer finance and has a strong market share throughout Europe and Asia.

With newly established but fast-growing operations in Indonesia. We are looking for pro active, energetic and dynamic professionals to join with our high pace organization. At this moment we have 7000 employees and will continuous growing.


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