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Technical Service Engineer

Keywords / Skills : Technical Service Engineer, Service Engineer, Customer Support, Customer Service

8 - 10 years
Posted: 2017-09-18

Nationality
Indonesia
Industry
Textiles / Yarn / Fabrics / Garments
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Posted On
18th Sep 2017
Job Description
Job objective:

"Hands on" mechanical engineering driven role to provide high-level customer service & support  Key contact point for customers, answering queries, providing technical advice and introducing new products. Installation and assembling of machinery.

Key responsibilities

Technical Service
  • 100% customer focused role and ability to build strong customer relationships 
  • This will be a technical focused role that will also involve an element of technical sales of card clothing products and its services. 
  • Metallic card clothing technician mainly active in the field of the non-woven industry 
  • Installation and assembling of machinery 
  • Managing and interpreting customer requirements, making technical presentations and demonstrating how a product will meet client needs 
  • Expedite resolution of customers’ problems and complaints 
  • Take ownership for the relationship between customers and the company 
  • Provide solutions to optimize customers satisfaction by technical know-how 
  • Supplies management with oral and written reports on customer needs, problems, interest, competitive activities and potential for new products and services 


Additional
  • Liaising with other members of the sales team and other technical experts 
  • Provide assistance, guidance and information to support the members of other teams to achieve the company’s objectives 
  • Compliance with company rule and regulations within department 
  • Ensure disciplined working with compliance of company rules and regulations within department and reporting to Management if deviations noticed anywhere else in the organization 
  • Providing training and producing support material for the sales team


About Company

Groz Beckert East Asia Llp


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