"Hands on" mechanical engineering driven role to provide high-level customer service & support Key contact point for customers, answering queries, providing technical advice and introducing new products. Installation and assembling of machinery.
100% customer focused role and ability to build strong customer relationships
This will be a technical focused role that will also involve an element of technical sales of card clothing products and its services.
Metallic card clothing technician mainly active in the field of the non-woven industry
Installation and assembling of machinery
Managing and interpreting customer requirements, making technical presentations and demonstrating how a product will meet client needs
Expedite resolution of customers’ problems and complaints
Take ownership for the relationship between customers and the company
Provide solutions to optimize customers satisfaction by technical know-how
Supplies management with oral and written reports on customer needs, problems, interest, competitive activities and potential for new products and services
Liaising with other members of the sales team and other technical experts
Provide assistance, guidance and information to support the members of other teams to achieve the company’s objectives
Compliance with company rule and regulations within department
Ensure disciplined working with compliance of company rules and regulations within department and reporting to Management if deviations noticed anywhere else in the organization
Providing training and producing support material for the sales team
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases