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Service Delivery Engineer

Keywords / Skills : Service Delivery, CCNP, Cisco, Avaya, Data Networking
5 - 10 years
Posted: 17th Feb 2017

Industry
IT/ Computers - Software
Function
IT
Role
Other Information Technology - Service Delivery Engineer
Education
Bachelors/ Degree
Posted On
17th Feb 2017
Job Description
Responsibilities: 
  • Onsite and remote project implementation and operational support. 
  • Troubleshoot and restore services within the SLA provided. 
  • Administration of tools to manage external clients and supplier services. 
  • Support key activities in the network and unified communications domain such as WAN, LAN, IP Telephony, VoIP, Lync, Video Conferencing and Application Optimization Tools. 
  • Analyze business requirements, costs and processes relating to infrastructure projects and change requests and, translate them into technical requirements. 
  • Collaborate in the planning, design, development, and deployment of new product offerings. 
  • Facilitate and conduct end user training on new processes. 
  • Prepare and submit reports, recommendations, alternatives that address existing and potential risk/problem areas identified in the proposals. 

Requirements: 
  • 5 years of relevant work experience in implementing, supporting and managing enterprise telephony, data networking (routing/switching), firewall, wireless technologies and NMS. 
  • Experience / knowledge in AVAYA and Cisco products and solutions. 
  • Experience in producing and presenting monthly operational reports. 
  • Cisco CCNP certification is a must. 
Work Location: Require to work 3 days in Cikarang and 2 days in Jakarta. The candidate staying in Bekasi will be ideal. Transport allowance will be provided.


About Company
Millennium Technology Services (MTS) is an international provider of world-class business solutions and IT services to the top business corporations mainly in North and East Asia. MTS is headquartered in the USA. It provides services to 70+ Fortune 500 clients across Information Technologies and Industries through a network of regional and local subsidiaries, which are located in:
*USA (Global HQ), Silicon Valley
*Singapore (Asia HQ), Singapore
*China (Shanghai, Beijing, Dalian, Wuhan, Chengdu, Guangzhou and Shenzhen)
*Hong Kong & Macau
*Japan & South Korea
*Thailand, Philippines, Indonesia
*Malaysia and South East Asia
*India
*Europe (MTS + partners)
*Middle East (MTS + partners)
*ANZ (MTS + partners)

MTS has been actively expanding its solution and service offerings through sustainable investments of vendor capitalists in developing proprietary services, solutions and establishing strategic partnerships with leading international partners such as CISCO and AVAYA.

MTS has a strong servicing team, staffed with senior international domain specialists, providing business and IT consulting, project management, application virtualization testing and IT operation support services. Our company is a socially responsible employer with over 200 highly talented professionals, managed by a world-class multi-national executive team.

Please visit our official website: www.mtscloud.com
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