- Minimum of two (2) years of experience - Possessing at least 4,000 hours of direct business process design experience with at least 3,000 hours managing a team of business analysts - Expert working experience in the use of UML, BPEL, BPMN and other relevant standards in the design and development of structured Use Case Models - Experience in policy automation design and technologies - Excellent interpersonal, verbal, and written English communication skills - Demonstrated experience in transforming business process designs into technical models and vice versa - Demonstrated experience in developing end-user procedural documentation, systems administration and end-user training materials
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases