Cartenz Group is the leading provider of affordable cloud-based technologies aspiring to help over 2.500 government, business and NGO clients implement tools for improved operational efficiency, transparency and impact by 2020.
i. “Customer Centricity” – To be deeply invested in the success of our customers, both internal and external, requires commitment to truly understanding their challenges and always providing a strong solution
ii. “Fluidity” – To swiftly adapt our individual and collective priorities to match the rapidly changing needs of our business without compromising on our quest for excellence
iii. “Dependability” – To always under-commit and over-deliver firmly protecting the value of our “word” to clients and one another
Cartenz Group provides employees with exposure to working with government, business and NGOs to innovate technologies for a better Indonesia. We encourage uniqueness in each of our employees and subsidiary companies to foster a working culture that is fun, agile and fast-paced.
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Motivational speaker, Inspirational speaker, Public Speaking, Product Training, Trainer, Speaking Skills, corporate trainer, Interpersonal Skills, Public Speaking, Communication Skills, Presentation Skill, Leadership, Team Building Skill.
Motivational speaker, Inspirational speaker, Public Speaking, Product Training, Trainer, Speaking Skills, corporate trainer, Interpersonal Skills, Public Speaking, Communication Skills, Presentation Skill, Leadership, Team Building Skill
1 - 5 years
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Exp.: 0 - 2 yrs
Walkin Date: 04 May
Walkin Venue: Bhopal
Job Details :
Experience : 2 - 6 years
Job Location : Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases