The EVP of Engineering & Operations will serve as a key member of the global executive team. As part of the leadership team, you will be expected to not only run a world-class engineering organization using our revolutionary and radically differentiated processes and which runs into thousands of individual contributors - you will also be expected to run operations across a variety of disciplines including SaaSOps, IT Ops, Support and Finance.
You will be expected to be able to hire, coach and manage 5-15 SVPs who will run these global groups in our factory-like process with quantifiable business impact, You will be expected to be an expert at aggressive goal setting and weekly productivity improvements. The expectation to drive significant levels of value and productivity from your organization is much higher than in most companies. You must continuously improve the quality of your teams using our global talent sourcing. You will leverage your personal technical depth as a former developer and architect in order to set a personal standard for excellence.
Another critical element of this position is your ability to work closely with our F500 customer executives as well as key executives within ESW Capital. The expectation is that you are a seasoned executive with great English communication skills that can effectively manage executive relationships. KEY RESPONSIBILITIES
Continuous process improvements across multiple operations disciplines - including engineering, SaaSOps, IT Ops, Support and Finance
Hire, coach and manage 5-15 SVP-level executives owning a wide variety of critical business functions
Bachelor’s Degree in Computer Science (MS or PhD preferred) is absolutely mandatory.
20+ years of engineering experience leading multiple teams across multiple products and technologies — this is a global leadership role for a seasoned executive, not a first executive role for a great software development manager
Experience in effectively running an engineering and operations organization which runs into thousands
Spent at least 5 years in a hands-on, development-intensive individual contributor role
Recent experience with DevOps and Cloud architecture. We live in the Cloud.
Experience with high-end enterprise systems deployed in environments of F500 corporation complexity
Be a part of the fastest growing private equity portfolio in the world. Join our rapidly expanding partner network. Support an expanding global network of clients.
A key benefit of Crossover is that all our roles are location independent. Live and work anywhere: work from home, a coffee shop or at one of the many co-working spaces Crossover partners can access and collaborate.
Join us here: https://www.crossover.com/executive-vice-president-of-engineering-operations?utm_campaign=StfMon
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases