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Desk Collection Team Leader

Keywords / Skills : Collections, Team Leader

2 - 5 years
Posted: 2017-09-05

Nationality
Indonesia
Industry
Banking/ Financial Services
Function
Banking, Insurance & Financial Services
Role
Collections
Posted On
5th Sep 2017
Job Description
  • Manage performance of collections relevant team within set performance 
  • Leadership, motivation and evaluation team of operator 
  • Organization and management of desk collection team, (the process shifts, attendance) 
  • Regurarly meetings with team and management 
  • Hiring new operators 
  • Coaching of both new and existing operators 
  • Listening and evaluations of calls recording, feedback to operators with aim to improve collection performance

Key Skill(s)

About Company

Home Credit Group ("Home Credit") is a leading multi-channel provider of consumer finance in Europe with a strong foothold in Asia.

Established 2013, Home Credit Indonesia is a fast growing consumer finance company operating in Indonesia, headquartered in Jakarta. Home Credit Indonesia offering primarily consists of providing in-store financing (direct non-cash loans in retail outlets) to qualified customers looking to purchase consumer durable goods such as home appliances, electronic goods, mobile phones and furniture.


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