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Customer Success Manager - PaaS or IaaS

Keywords / Skills : Project Manager, Customer Success, Implentation, Delivery Manager, Program Manager, Sr.project Manager, Technical Consultantr

5 - 14 years
Posted: 2017-05-22

Job Description
Customer Success Team, Platform & Infrastructure Cloud, aims to improve Pass/IaaS cloud
adoption, build successful references and achieve greater business returns for customers
throughout entire Customer Life Cycle support, including:
Consultative solutions advisory of IT and Cloud transformation
Oracle PaaS/IaaS product expert services for successful adoption
Customer PaaS/IaaS project implementation support
Deep technical support to customers/partners application development, migration
to Oracle PaaS/IaaS platform and integration of Oracle cloud
Improve the customer satisfactions
Job Description
The CSM will be SME (Subject Matter Expert) of Oracle PaaS or IaaS products and solutions,
act as trusted technical advisor to customers and partners in adopting Oracle cloud, the
focus areas are:
Building strategic value-add customer relationships, providing best in class services
and ensuring customer satisfaction via technical expertise
Support customer to implement Oracle PaaS/IaaS successfully and build Oracle
cloud reference cases to drive continuous cloud opportunities;
Creatively support customer to adopt Oracle PaaS/IaaS platforms, e.g. development
of industry solutions on Oracle PaaS/IaaS platform, migrating non-Oracle workload
to Oracle public cloud or cloud@customers, and delivering deep dive workshops or
Design and optimize modern cloud platform and infrastructures for customers
digital transformation
Good collaboration with sales and SC team, and align with the PaaS & IaaS
Implementation Success and Renewals team to ensure excellence in execution and
the achievement of regional renewals and expansion targets
Create a scalable resource pools in designated subject areas to ensure high quality
service delivery
Manage and negotiate escalations for internal issues and between Oracle and
customers/partners to achieve positive outcome and influence policy
Success will be realized by achieving PaaS/IaaS solution adoption successfully, customer
satisfaction and reference ability, and contract renewals & expansions for Platform and
Infrastructure Cloud.
Job Qualifications:
The candidates should demonstrate expert skills in at least two of following areas:
Master of Oracle products with implementations experience:
- Database, OFM, BI, Bigdata/IoT, Java Dev, Integration, Mobile or
- OCM, Exadata, Exalogic, BDA, PCA, ZDRLA, Supercluster, or
- Technical Architect of EBS, HCM/PSFT, EPM, CX, Analytics
- OVM, Oracle Linux, Solaris, Storage and Network
Hands on skills of following Oracle Cloud Services:
- PaaS: OMC, Data Management (DBaaS, Bigdata), Application Development (JCS,
MCS), Integration (SOA, IoT), Security (Identity), Content & Process (Document,
Process), Business Analytics (BI, BDD, DV, IoT and Essbase)
- IaaS: OCM, Ravello, Container, Compute, Storage, and Bare Metal Cloud Service
Rich experience and deep knowledge of competitive products:
- Cloud Vendor: AWS, Azure, VMware, Bluemix, Softlayer, OpenStack
- Network: Cisco, Huawei
Deep experience in Network and Virtualization techniques and deployments
- Data Center architecture and design
- IT Operation and Management
- Virtualization: VMWare, Xen, KVM, Hyper-V, Docker, LXC, VPN
- Network Security protocols and ability to solving network issues
Master of open source technologies and development tools
- Java/J2EE, HTML5, PHP, APEX , Ajax, Python, XML, LAMP stack
- JBoss, Tomcat, GlassFish
- MySQL, NoSQL (MongoDB, HBase), Hadoop/Cloudera
Strong Project Management skills with technical background: (PM role only)
- Proven records of project delivery, stakeholders managements, resources, risk
management and project tracking and reports
Other soft skills needed:
Ability to work within a highly competitive and complex environment and be able to
build and maintain strong relationships with a diverse set of internal and external
constituencies, especially high influence IT advocators in customer side.
Enthusiasm of technology, high energy level, innovative thinking
Good communication skills and team work spirit
5+ years relevant working experiences, BS or MS degree, CS, CE, EE, Math and
related background are preferred
Good command of English

About Company

Oracle Corporation is the world's leading supplier of software for information management and the world's second largest independent software company. With annual revenues of more than $10.0 billion, the company offers its database, tools and application products, along with related consulting, education and support services, in more than 145 countries around the world.
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