The Client Service Director role is accountable for all aspects of the pre-contract engagement with our customers and prospects across all of the organization’s solutions. These solutions will include organisation’s products as well as extended functionality, and may include third party products or services.
The Client Service Director is accountable for delivering all services components of the pre-contract phase, which include pre-sales orchestration for target accounts, revenue forecasting and target account governance. During the implementation, the Client Service Director is accountable for the executive relationship, contract management and customer escalations. The Client Service Director is accountable for managing the services P&L across a defined territory.
Key metrics of success will include customer satisfaction, bookings, and accurate program definition with requirements, scope, schedule and cost.
Understand and Adhere to all Corporate Policies to include but not limited to the organisation Code of Ethics and Global Information Security.
CTES is a progressive Consulting, Training and Executive Search firm. We collaborate with our clients in their quest for business excellence through a wide and powerful network of alliances.
Our motto at CTES is Collaborative Teams Empowering Synergies. Our consultants harbour extensive industry expertise in their respective areas of specialisation. We strive to make every single client a satisfied customer through the setting of high standards of excellence and sincere, dedicated service.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases